SMS Messaging Terms

CafeHealth, LLC provides health benefits administration and support. If you choose to opt in, we may send you text messages related to the services you have requested from us. Text messaging is entirely optional.

Individuals who opt in may receive messages related to:

• Inquiry follow-up
• Consultation communications
• Appointment and scheduling communications
• Customer support
• Account and service updates
• Service notifications

We do not send promotional or marketing text messages under this consent. If CafeHealth offers marketing text messages in the future, that will require a separate, clearly labelled opt-in.

You opt in by checking the SMS consent checkbox on a CafeHealth website form that collects your mobile phone number. The checkbox is unchecked by default, is separate from the Terms & Conditions and Privacy Policy acknowledgement, and is separate from any email or phone-call preference. You can submit any form without checking it.

The exact wording presented on our forms is:

I agree to receive text messages from CafeHealth regarding my inquiry, consultation, appointments, customer support, account or service updates, and other communications related to services I request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or receiving services.

When you opt in, we record the date and time, the form you used, the page URL, the version of the consent language, and the exact text shown to you.

Message frequency varies. Messages are sent in response to your requests and to the services you are receiving, so the number of messages depends on your activity with us.

Message and data rates may apply. Any charges come from your mobile carrier and depend on your plan. CafeHealth does not charge you for text messages.

Reply STOP to any CafeHealth text message to opt out. You will receive a confirmation message and no further texts unless you opt in again. You can also contact us using the details below to be removed.

Opting out of SMS does not affect your ability to receive our services.

Reply HELP to any CafeHealth text message for assistance, or call (844) 404-2233.

SMS consent is voluntary and is not a condition of purchasing or receiving services. We do not infer consent from entering a phone number, submitting a form, visiting a page, accepting cookies or calling us. Consent must be given by explicitly checking the SMS consent box.

CafeHealth does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Service providers used to deliver communications may process information solely as necessary to provide those services, subject to appropriate contractual and privacy protections. See our Privacy Policy for full details.

Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions.

See also our Terms & Conditions.