Privacy Policy

CafeHealth, LLC ("CafeHealth", "we", "us") provides health benefits administration and support services. This Privacy Policy describes the information we collect through mycafehealth.com and our services, how we use it, and the choices you have. This page is publicly accessible and does not require an account or login.

We collect information you choose to provide and limited technical information.

Contact Information

When you submit a form, we may collect your name, email address, phone number, company or business name, the audience you identify with (for example employer or broker), and the content of your message or request.

Mobile Phone Information

If you provide a mobile phone number, we use it to respond to your request. We record separately whether you gave SMS consent, and if you did, we store the date and time, the form and page you used, the version identifier of the consent language, the exact consent text shown to you, and technical details such as IP address and browser user agent.

SMS Communications

SMS communications are sent only to individuals who separately and voluntarily opt in. We do not treat submitting a form, entering a phone number, calling us or visiting a page as SMS consent.

CafeHealth may collect and use mobile phone numbers when individuals voluntarily provide them through our website or other authorized communication channels.

Individuals who separately opt in to receive SMS communications may receive messages related to:

• inquiries
• consultations
• appointments
• scheduling
• customer support
• account or service updates
• other communications related to services they request

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out of SMS communications.

Reply HELP for assistance.

SMS consent is not a condition of purchasing or receiving services.

CafeHealth does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

If service providers are used to deliver communications, they may process information solely as necessary to provide those services and subject to appropriate contractual and privacy protections.

• To respond to inquiries, consultation requests and service tickets
• To provide and administer the benefit programs we are engaged to administer
• To send service-related communications through the channels you have permitted
• To maintain records of SMS consent, including the exact language you were shown
• To operate, secure and improve our website
• To meet legal, regulatory and contractual obligations

We do not sell personal information. We may share information with service providers who perform functions on our behalf, with a client employer or broker where that is the purpose of the request, and where required by law or legal process. Mobile phone numbers and SMS opt-in information are subject to the additional restrictions described above.

We use service providers for functions such as website hosting, data storage and message delivery. Service providers may process information only as necessary to perform those services for us, under appropriate contractual and privacy protections.

Our website may use cookies and similar technologies to operate the site and to measure general usage. Analytics information is used for website measurement only. Analytics data, cookie acceptance and site usage are never treated as consent to receive text messages — SMS consent must always be given through the separate, optional checkbox on a form.

We use administrative, technical and physical safeguards designed to protect the information we hold. Consent records are stored in a restricted database that is not publicly readable and is accessible only to authorized administrators. No method of transmission or storage is completely secure.

We retain information for as long as needed to provide our services and to meet legal, regulatory and recordkeeping obligations. SMS consent records — including the original consent version and the exact wording displayed — are retained as evidence of consent and are not overwritten when our consent language changes.

You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual limits. You may withdraw SMS consent at any time by replying STOP to a message or by contacting us. Withdrawing SMS consent does not affect your ability to receive our services.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy. The "Last updated" date at the top of this page reflects the most recent change. Changes to our SMS consent language are handled through versioning, so past consent records keep the wording that was actually presented.

See also our Terms & Conditions and SMS Messaging Terms.